Privacy Policy | Light ON

This Privacy Policy explains how Light ON ("we", "us") collects, uses, and protects your personal information when you visit https://lighton.org.in, use our customer portal, or purchase our services.

1. Information we collect

Information you provide

Name, email address, and phone number (contact forms, orders, enquiries)
Google account information when you sign in with Google (name, email, profile picture, Google user ID)
Project notes and service preferences when placing an order
Billing and business details required for invoices (including GST number, if provided)

Payment information

Payments are processed by Razorpay. We receive payment status, order ID, and transaction references from Razorpay. We do not store your full card number, CVV, or UPI PIN on our servers.

Automatic information

IP address, browser type, device information, and pages visited
Cookies and similar technologies (see Section 6)
Analytics data (e.g. Google Analytics) to improve our website

2. How we use your information

To process orders, payments, and deliver web development services
To communicate about your project, support, and account
To send service-related emails (order confirmations, updates)
To improve our website, services, and customer experience
To comply with legal, tax, and accounting obligations in India
To prevent fraud and secure our systems

3. Legal basis (India)

We process personal data based on your consent, performance of a contract (your order), and our legitimate business interests, in accordance with applicable Indian laws including the Information Technology Act, 2000 and rules thereunder, and the Digital Personal Data Protection Act, 2023 (DPDP Act), where applicable.

4. Sharing of information

We do not sell your personal data. We may share information with:

Razorpay — payment processing
Google — authentication when you use Sign in with Google
Hosting and IT providers — to operate our website and services
Authorities — when required by law or valid legal process

5. Data retention

We retain order and billing records as required for business, tax, and legal purposes (typically up to 8 years for financial records as per Indian practice, or longer if required by law). Marketing enquiries may be retained until you request deletion or we no longer need them.

6. Cookies

Our website may use cookies for session management, preferences, and analytics. You can control cookies through your browser settings. Disabling cookies may affect some features (e.g. customer login).

7. Security

We use reasonable technical and organisational measures to protect your data, including secure connections (HTTPS) and access controls. No method of transmission over the internet is 100% secure.

8. Your rights

Subject to applicable law, you may request access, correction, or deletion of your personal data, or withdraw consent where processing is consent-based. Contact us using the details below. We will respond within a reasonable time.

9. Children's privacy

Our services are not directed at individuals under 18. We do not knowingly collect data from children.

10. Third-party links

Our website may link to third-party sites (social media, YouTube, etc.). Their privacy practices are governed by their own policies.

11. Changes to this policy

We may update this Privacy Policy periodically. The latest version will always be available on this page.

12. Contact & grievance

For privacy-related questions or complaints:

Light ON
Email: onlight032@gmail.com
Phone: 7908477627
Address: 3/1, S.V Sarani, Dakshinpara, Ranaghat, Nadia, Pin-741201, West Bengal