Refund & Cancellation Policy

This Refund & Cancellation Policy applies to all web development and digital services purchased from Light ON through https://lighton.org.in or by direct agreement.

1. Nature of services

We provide custom digital services (websites, design, SEO, maintenance). Work often begins shortly after payment. Refund eligibility depends on project stage and the package purchased.

2. Online package orders (prepaid)

Before work has started

If you cancel within 48 hours of payment and we have not yet started development or assigned resources, you may request a full refund minus payment gateway charges (if any, typically non-refundable by Razorpay).

After work has started

Once design, development, or consultation has begun, payments are non-refundable for work already performed. We may, at our discretion, offer a partial credit toward future services.

Custom / complex requirements

If your requirements differ significantly from the selected package, we will confirm scope and price before starting. If you decline the revised quote, a refund of the unused portion may be offered if no substantial work was done.

3. Cancellation by customer

You may cancel before work starts by emailing onlight032@gmail.com with your order number.
Cancellation after work has started does not entitle you to a refund for completed or in-progress work.
Monthly maintenance subscriptions may be cancelled before the next billing cycle; no refund for the current active month unless otherwise agreed.

4. Cancellation by Light ON

We may cancel an order if we cannot fulfil it (e.g. technical impossibility, non-cooperation, abusive conduct, or illegal project scope). In such cases, we will refund any amount paid for undelivered services.

5. Failed or duplicate payments

If payment was deducted but the order was not confirmed, or you were charged twice, contact us within 7 business days with payment proof. We will coordinate with Razorpay to resolve valid duplicate/failed transactions.

6. Chargebacks

Please contact us before initiating a bank chargeback so we can resolve the issue. Unjustified chargebacks for delivered services may result in suspension of future orders and recovery of costs as permitted by law.

7. Refund processing

Approved refunds are processed to the original payment method within 7–14 business days, subject to Razorpay and bank processing times.
Refunds are in INR only.
GST/tax treatment on refunds will follow applicable Indian tax rules.

8. Non-refundable items

Third-party costs already incurred (domain, hosting, plugins, stock assets, ads)
Completed deliverables that have been handed over and accepted
Payment gateway fees, where non-refundable by the processor

9. Disputes

For refund requests, email onlight032@gmail.com with your order number, payment ID, and reason. We aim to respond within 3 business days.

10. Related policies

See also our Terms and Conditions and Delivery Policy.